Please ready the important information below to help us to provide you with the best care and service possible.
Before your appointment
We will send you a link to an online medical history form which is quick and easy to complete. Please update this before all appointments – many modern treatments and medications affect what we can or can’t do for you, and we need to know everything about your medical background.
- If you are having problems completing the online medical history form, please call us at the practice or email on info@yorkplacedental.com.
- Payments for treatment are made in advance and the cost of your care will be explained thoroughly to you. To make payment easier we prefer contactless payments for your convenience.
On the day of your appointment
- If applicable, please bring your orthodontic retainers, Invisalign aligners, dentures, dental splints and similar items.
- You should always attend alone unless you require physical assistance or are supporting a child or someone who is vulnerable.
- On the morning of your appointment, you will receive a text message containing an online self-check in link. When you arrive at the practice, please click on the self-check in link to let us know that you have arrived and take a seat in our lounge area.
Late Cancellations and missed appointments.
We appreciate your advance notice of your need to cancel or rearrange your appointment – we know that sometimes life gets in the way and situations change. As long as you give us two working days’ notice of cancellation it’s absolutely fine. (Working days are currently Monday to Friday). If less than two days’ notice is given or an appointment is missed, we will charge a fee of £1 per minute for each minute of the missed appointment.
If a patient misses an appointment on more than one occasion, we may charge the full appointment fee for the missed appointment.
Coldsores
We cannot treat patients with active cold sores until they have fully healed. If you develop a coldsore please contact the practice immediately to re-arrange your appointment.
If you have any questions, please get in touch via email or telephone. We look forward to seeing you again soon.